Privacy Policy of QIXIN
1. Introduction
Shenzhen QIXIN Automotive Technology Co., Ltd. ("QIXIN", "we", "us", or "our") respects your privacy and is committed to protecting your Personal Data.
This Privacy Policy explains how we collect, use, disclose, and protect your information when you use QIXIN websites, applications, devices, software, subscriptions, and related services, including the DFirstCoder website, DFirstCoder mobile applications, DFirst OBD diagnostic devices, and related customer support services.
Please read this Privacy Policy carefully before using our products or services. By accessing or using our websites, applications, devices, or services, you acknowledge that you have read and understood this Privacy Policy.
2. Owner and Information Controller
Data Controller: Shenzhen QIXIN Automotive Technology Co., Ltd.
Address: Room 2508, Baoshan Times Building, Minqiang Community, Minzhi Street, Longhua District, Shenzhen 518000, China
Email: support@dfirstcoder.com
Website: www.dfirstcoder.com
3. Types and Range of Information Collected
When you use QIXIN products and services, we may collect different types of information depending on how you interact with our websites, applications, devices, and services.
We may collect personal and contact information, including your name, email address, telephone number, mailing address, country or region, language preference, and other contact information when you purchase products, create an account, contact customer support, participate in activities, or use our services.
When you purchase products or subscriptions through our website, we may collect order-related information, including product information, order details, shipping information, transaction information, and subscription information. Payment information is processed by third-party payment service providers, and QIXIN does not directly store your complete payment card information.
When you use certain QIXIN devices and applications, including DFirst devices and the DFirstCoder App, we may collect and retain information from your vehicle's onboard computer, including the Vehicle Identification Number (VIN), vehicle model information, diagnostic trouble codes (DTCs), vehicle system information, coding and configuration information, and diagnostic or maintenance records.
This vehicle information is used to provide vehicle diagnostics, coding functions, maintenance services, technical support, and improve our products and services. Vehicle information may be considered Personal Data when it can be linked to an identifiable individual.
When you use QIXIN products and services to assist other individuals with vehicle maintenance or related activities, you should ensure that you have appropriate authorization before providing information relating to those individuals.
We may also collect technical and usage information when you use our websites, applications, or devices, including device information, operating system information, application version, browser type, IP address, service logs, usage information, and connection information. Such information helps us maintain service stability, analyze service performance, improve our products, and provide better user experiences.
With your permission, certain services may collect approximate location information through technologies such as GPS, Wi-Fi, or IP address. Location information is used to provide and improve location-related services. You may manage location permissions through your device settings.
You may choose whether to provide certain Personal Data. However, if you choose not to provide information necessary for specific services, we may be unable to provide certain products, functions, or customer support services.
4. Use of the Collected Information
We use the Personal Data we collect to provide, maintain, improve, and develop our products and services.
We may use your Personal Data to process purchases, activate subscriptions, provide vehicle diagnostic and coding services, provide software updates, verify user identity, respond to customer requests, and provide technical support.
We may use information collected through our websites, applications, and devices to understand how users interact with our products, analyze service performance, identify technical issues, improve product functionality, and develop new features.
We may also use aggregated or anonymized information for analysis, research, and product improvement purposes. Aggregated or anonymized information that cannot reasonably identify an individual is not considered Personal Data under applicable privacy laws.
We may use your contact information to send important service-related communications, including software updates, security notifications, changes to terms, conditions, or policies, and other information necessary for providing our products and services.
Where permitted by applicable laws, we may use your Personal Data to send marketing communications, including product updates, promotional information, and news about QIXIN products and services. You may unsubscribe from marketing communications at any time.
5. Legal Basis for Processing Personal Data (GDPR)
For users located in the European Economic Area (EEA), the United Kingdom, or jurisdictions with similar privacy laws, we process Personal Data based on the following legal grounds:
Performance of Contract
We process Personal Data necessary to provide products and services requested by you, including product purchases, subscription services, vehicle diagnostics, coding functions, and customer support.
Consent
Where required by applicable laws, we process Personal Data based on your consent, including marketing communications, cookies, analytics tracking, and location services. You may withdraw your consent at any time where processing is based on consent.
Legitimate Interests
We may process Personal Data based on our legitimate interests, including improving products and services, maintaining system security, preventing fraud, analyzing service usage, protecting our business operations, and improving user experience.
Legal Obligations
We may process or retain Personal Data where necessary to comply with applicable laws, regulations, legal procedures, or governmental requests.
6. Cookies and Similar Technologies
Our websites, online services, applications, emails, and advertisements may use cookies and similar technologies, including cookies, pixel tags, web beacons, and other tracking technologies.
These technologies help us operate our websites, understand user behavior, analyze website traffic, measure advertising effectiveness, improve our products and services, and provide a better user experience.
The types of cookies and similar technologies we may use include essential cookies, analytics cookies, and marketing cookies.
Essential cookies are necessary for the operation of our websites and services. Analytics cookies help us understand how users interact with our websites and improve website performance. Marketing cookies help us measure advertising performance and provide more relevant marketing content.
We may use third-party technologies and services, including Shopify, Google Analytics, Meta Pixel, and other similar service providers, to analyze website usage, measure marketing effectiveness, and improve our services.
Information collected through cookies and similar technologies may be considered Personal Data depending on applicable privacy laws.
You may manage or disable cookies through your browser settings or cookie consent preferences. Please note that disabling certain cookies may affect the functionality of our websites or services.
Like most online services, we may automatically collect certain technical information and store it in log files. Such information may include IP addresses, browser type, language settings, Internet service provider information, referring and exit pages, operating system information, date and time information, and clickstream data.
We use this information to understand trends, administer our websites, analyze user behavior, maintain service quality, improve products and services, and enhance website security.
7. Third-Party Providers and Service Providers
We may work with third-party service providers to support our business operations and provide products and services.
These third parties may process Personal Data only as necessary to provide services to QIXIN and according to applicable agreements and privacy requirements.
Third-party service providers may include e-commerce platform providers, payment service providers, shipping and logistics providers, cloud hosting providers, customer support providers, analytics providers, and advertising platforms.
For example, we may use Shopify to provide e-commerce services, payment providers to process transactions, logistics providers to deliver products, and analytics or advertising providers such as Google Analytics and Meta services to understand website usage and improve marketing performance.
We only share Personal Data with third parties when necessary for the purposes described in this Privacy Policy. We do not sell your Personal Data to third parties for their own marketing purposes.
8. Disclosure of Personal Data to Others
We may disclose your Personal Data in the following circumstances:
We may disclose Personal Data when required by applicable laws, regulations, legal procedures, court orders, or requests from government authorities or regulatory agencies.
We may also disclose Personal Data when we reasonably believe such disclosure is necessary to protect the rights, property, or safety of QIXIN, our users, or other individuals, prevent fraud, address security issues, enforce our terms and agreements, or protect our business operations.
In the event of a merger, acquisition, restructuring, bankruptcy, or sale of all or part of our business, Personal Data may be transferred to the relevant third party involved in such transaction.
9. International Data Transfers
QIXIN is located in China.
Your Personal Data may be transferred to and processed in countries outside your country of residence, including China, depending on the location of our service providers and the requirements of providing our products and services.
When transferring Personal Data internationally, we take appropriate measures to protect your information and ensure that such transfers comply with applicable privacy laws.
Where required by applicable laws, we implement appropriate safeguards for international data transfers.
10. Protection of Personal Information
We take the security of your Personal Data seriously and implement reasonable technical, administrative, and organizational measures to protect your information from unauthorized access, disclosure, use, modification, damage, or loss.
Our security measures may include encryption technologies such as Transport Layer Security (TLS) to protect information during transmission, access control mechanisms to limit access to authorized personnel, secure storage practices, and privacy and security training for employees.
We regularly review and improve our security practices to protect Personal Data.
However, please understand that no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure. Therefore, while we make reasonable efforts to protect your Personal Data, we cannot guarantee absolute security.
When you voluntarily share information in public areas, communities, forums, or other publicly accessible spaces, such information may be viewed, collected, or used by others. You are responsible for the Personal Data you choose to share in these situations.
11. Data Retention
We retain Personal Data only for as long as necessary to achieve the purposes described in this Privacy Policy.
The retention period depends on factors including: the purpose for which the information was collected,our ongoing relationship with you, legal, accounting, or reporting requirements and the need to resolve disputes or enforce agreements.
We may retain certain information for a longer period when required or permitted by applicable laws.
When Personal Data is no longer required, we will securely delete or anonymize it where appropriate.
12. Your Rights Under the General Data Protection Regulation (GDPR)
If you are located in the European Economic Area (EEA), the United Kingdom, or other jurisdictions that provide similar privacy rights, you may have certain rights regarding your Personal Data processed by QIXIN.
These rights include:
Right to be informed
You have the right to know what Personal Data we collect, how we collect it, why we use it, how we process it, and how long we retain it.
Right of access
You have the right to request access to the Personal Data we hold about you, obtain information about how we process your Personal Data, and receive a copy of such information.
Right to withdraw consent
You have the right to withdraw your consent at any time where we process your Personal Data based on your consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
Right to rectification
You have the right to request correction of inaccurate or incomplete Personal Data.
Right to erasure
You have the right to request deletion of your Personal Data where permitted by applicable laws.
Right to restriction of processing
You have the right to request restriction of the processing of your Personal Data in certain circumstances, including where you believe the information is inaccurate, the processing is unlawful, or you believe that we no longer need the information for the original purpose.
Right to data portability
You have the right to receive your Personal Data in a structured, commonly used, and machine-readable format and, where technically feasible, request that such information be transferred to another data controller.
Right to object
You have the right to object to the processing of your Personal Data where the processing is based on our legitimate interests or for direct marketing purposes.
Where your Personal Data is processed for direct marketing purposes, you may object at any time without providing a reason.
Exercise Your Rights
If you wish to exercise any of your privacy rights, you may contact us using the information provided below:
Email: support@dfirstcoder.com
Website: www.dfirstcoder.com
To protect your privacy and security, we may request additional information to verify your identity before processing your request.
We will respond to verified requests within one month after receiving your request, unless a longer period is permitted or required by applicable laws.
Requests to exercise your rights are generally free of charge. However, where permitted by law, we may refuse requests that are excessive, repetitive, unfounded, or would infringe the rights and privacy of others.
If you believe that your Personal Data has been processed in violation of applicable data protection laws, you have the right to lodge a complaint with the competent data protection authority in your jurisdiction.
13. Location Services
Certain QIXIN applications may request location permission on Android devices. This permission is required by the Android operating system to enable Bluetooth communication and allow the application to search for and connect to nearby Bluetooth devices.
QIXIN does not use this permission to track, collect, or store users' location information. The location permission is used solely for Bluetooth device discovery and connection purposes.
You may manage or disable location permissions through your device settings at any time. Please note that disabling this permission may prevent certain Bluetooth-related functions from working properly.
14. Changes to This Privacy Policy
QIXIN may update this Privacy Policy from time to time to reflect changes in our products, services, business practices, or applicable legal requirements.
If we make material changes to this Privacy Policy, we will publish the updated version on: www.dfirstcoder.com and our applications.
The updated date will be displayed at the beginning of this Privacy Policy.
Your continued use of our websites, applications, devices, software, or services after the updated Privacy Policy becomes effective means that you acknowledge the updated Privacy Policy.
15. Contact Us
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or how QIXIN processes your Personal Data, please contact us:
Shenzhen QIXIN Automotive Technology Co., Ltd.
Email: support@dfirstcoder.com
Website: www.dfirstcoder.com